Shipping policy

 

 

ABOUT OUR SHIPPING

All our pieces are made by hand with lots of love!

Please allow 1-2 business days for product to be made before shipment. Pieces may appear differently from the items shown online.  Please note, all pieces are handmade to order and shipped from France.

To helping us with shopping, we work alongside with Colissimo (national post service). Due to customs limitations at the moment, unfortunately we don’t ship to outside of Europe. 

 

*Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.

Once an item is shipped via standard service, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.

Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

Lost Packages : If your package gets lost in transit, we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated.